FAQs

Your package might be subject to customs and duty charges according to your country, please contact your local government office for more information. Our suits are ethically made in small batches in the PRC.

Any duty and taxes incurred in the destination country are the responsibility of the customer.

If you do not pay the duty and taxes, the package might be abandoned by the local customs office, and will not be refunded or reimbursed.

We accept returns for store credit or exchange, we do not accept refunds. Exchanges are accepted 14 days after delivery.

All items must be:

In a perfect, resalable condition
The item is returned in its original packaging & condition, new, unworn and unwashed with tags
The hygiene sticker must be intact

Sale items cannot be returned.

Upon receiving your return we will inspect each suit. If the return is approved, a store credit or exchange will be processed.

All returns costs are to be covered by the customer. If your item does not fill our requirements, it will be sent back to you at your expense.

Mari Swim is not liable for the loss or damage of garments in return transit.

To lodge a return, please email hello@mariswim.com.au with your name and order number.

Original shipping charges are non-refundable, and all returns costs are to be covered by the customer. When returning an item, you should use a trackable shipping service, as we are not liable for lost packages.

If your item does not fill our requirements, it will be sent back to you at your expense.

Mari Swim is not liable for the loss or damage of garments in return transit.